Privacy and Policy

 

 

Welcome to Karmachari’s privacy policy (“Privacy Policy” or “Policy”).

 

Karmachari Technologies India Private Limited and its affiliates (collectively, “Karmachari”, “we” or “us”) are engaged in the business of providing web-based solutions to facilitate connections between customers that seek specific services and service professionals that offer these services. This Policy outlines our practices in relation to the collection, storage, usage, processing, and disclosure of personal data that you have consented to share with us when you access, use, or otherwise interact with our website available at https://www.karmachari.com/ or mobile application ‘Karmachari’ (collectively, “Platform”) or avail products or services that Karmachari offers you on or through the Platform (collectively, the “Services”). In this Policy, the services offered to you by service professionals on or through the Platform are referred to as “Professional Services”.

 

At Karmachari, we are committed to protecting your personal data and respecting your privacy. In order to provide you with access to the Services or the Professional Services, we have to collect and otherwise process certain data about you. This Policy explains how we process and use personal data about you.

 

Please note that unless specifically defined in this Policy, capitalized terms shall have the same meaning ascribed to them in our Terms and Conditions, available at https://karmachari.co. Please read this Policy in consonance with the Terms.

 

By using the Services, you confirm that you have read and agree to be bound by this Policy and consent to the processing activities described under this Policy.

 

Please refer to Section 1 to understand how the terms of this Policy apply to you.

 

1. BACKGROUND AND KEY INFORMATION

 

(a) How this Policy applies:

 

This Policy applies to individuals who access or use the Services or otherwise avail the Professional Services. For the avoidance of doubt, references to “you” across this Policy are to an end user that uses the Platform.

 

By using the Platform, you consent to the collection, storage, usage, and disclosure of your personal data, as described in and collected by us in accordance with this Policy.

 

(b) Review and Updates:

 

We regularly review and update our Privacy Policy, and we request you to regularly review this Policy. It is important that the personal data we hold about you is accurate and current. Please let us know if your personal data changes during your relationship with us.

 

(c) Third-Party Services:

 

The Platform may include links to third-party websites, plug-ins, services, and applications (“Third-Party Services”). Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We neither control nor endorse these Third-Party Services and are not responsible for their privacy statements. When you leave the Platform or access third-party links through the Platform, we encourage you to read the privacy policy of such third-party service providers.

 

2. PERSONAL DATA THAT WE COLLECT

 

(a) We collect different types of personal data about you. This includes, but is not limited to:

 

(i) Contact Data, such as your mailing or home address, location, email addresses, and mobile numbers.

 

(ii) Identity and Profile Data, such as your name, username or similar identifiers, photographs, and gender.

 

(iii) Marketing and Communications Data, such as your address, email address, information posted in service requests, offers, wants, feedback, comments, pictures and discussions in our blog and chat boxes, responses to user surveys and polls, your preferences in receiving marketing communications from us and our third parties, and your communication preferences. We also collect your chat and call records when you communicate with service professionals through the Platform.

 

(iv) Technical Data, which includes your IP address, browser type, internet service provider, details of operating system, access time, page views, device ID, device type, frequency of visiting our website and use of the Platform, website and mobile application activity, clicks, date and time stamps, location data, and other technology on the devices that you use to access the Platform.

 

(v) Transaction Data, such as details of the Services or Professional Services you have availed, a limited portion of your credit or debit card details for tracking transactions that are provided to us by payment processors, and UPI IDs for processing payments.

 

(vi) Usage Data, which includes information about how you use the Services and Professional Services, your activity on the Platform, booking history, user taps and clicks, user interests, time spent on the Platform, details about user journey on the mobile application, and page views.

 

(b) We also collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered personal data under law as it does not directly or indirectly reveal your identity. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Policy.

 

(c) What happens if I refuse to provide my personal data?

 

Where we need to collect personal data by law, or under the terms of a contract (such as the Terms), and you fail to provide that data when requested, we may not be able to perform the contract (for example, to provide you with the Services). In this case, we may have to cancel or limit your access to the Services.

 

3. HOW DO WE COLLECT PERSONAL DATA?

 

We use different methods to collect personal data from and about you including through:

 

(a) Direct Interactions. You provide us your personal data when you interact with us. This includes personal data you provide when you:

 

(i) create an account or profile with us;

 

(ii) use our Services or carry out other activities in connection with the Services;

 

(iii) enter a promotion, user poll, or online surveys;

 

(iv) request marketing communications to be sent to you; or

 

(v) report a problem with the Platform and/or our Services, give us feedback or contact us.

 

(b) Automated technologies or interactions. Each time you visit the Platform or use the Services, we will automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, web beacons, pixel tags, server logs, and other similar technologies. We may also receive Technical Data about you if you visit other websites or apps that employ our cookies.

 

(c) Third parties or publicly available sources. We will receive personal data about you from various third parties:

(i) Technical data from analytics providers such as Facebook and advertising networks;

 ii) Identity and profile-related Data and Contact Data from service professionals, publicly available sources, etc.

 

 

8. DELETION OF ACCOUNT AND PERSONAL DATA

 

(a) Notwithstanding anything contained in the Terms, you may delete your account as well as your personal data stored with karmachari by sending an email to privacy@karmachari.com. karmachari may take up to 7 (seven) working days to process your request. Once your account is deleted, you will lose access to all Services. For avoidance of doubt, it is hereby clarified that all data with respect to transactions performed by you on the Platform will be retained in accordance with applicable law.

 

9. TRANSFERS OF YOUR PERSONAL DATA

 

(a) We comply with applicable laws in respect of storage and transfers of personal data. As a part of your use of the Services, the information and personal data you provide to us may be transferred to and stored in countries other than the country you are based in. This may happen if any of our servers are from time to time located in a country other than the one you are based, or one of our vendors, partners, or service providers is located in a country other than one you are based in.

(b) By submitting your information and personal data to us, you agree to the transfer, storage, and processing of such information and personal data in the manner described above.

 

10. DATA SECURITY

 

(a) We implement appropriate security measures and privacy-protective features on our Platform including encryption, password protection, call masking, and physical security measures to protect your personal data from unauthorized access and disclosure, and follow standards prescribed by applicable law.

 

(b) Where you have chosen a password that enables you to access certain parts of the Services or Professional Services, you are responsible for keeping this password secret and confidential. We will not be responsible for any unauthorized use of your information, or for any lost, stolen, or compromised passwords, or for any activity on your user account due to such unauthorized disclosure of your password. In the event your password has been compromised in any manner whatsoever, you should promptly notify us to enable us to initiate a change of password.

 

11. DATA RETENTION

 

(a) You agree and acknowledge that your personal data will continue to be stored and retained by us for as long as necessary to fulfil our stated purpose(s) and for a reasonable period after the termination of your account on the Platform or access to the Services to comply with our legal rights and obligations.

(b) In some circumstances, we may aggregate your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

 

12. BUSINESS TRANSITIONS

 

You are aware that in the event we go through a business transition, such as a merger, acquisition by another organization, or sale of all or a portion of our assets, your personal data might be among the assets transferred.

 

13. USER GENERATED CONTENT

 

We invite you to post content on our Platform, including your comments, feedback, pictures, or any other information that you would like to be made available on our Platform. Please note that such content will be available to all visitors to our Platform and may become public. We cannot prevent such information from being used in a manner that is contrary to this Policy, applicable laws, or your personal privacy, and we disclaim all liability (express or implied) in this regard. Further, you agree to comply with all applicable laws in relation to the content uploaded or otherwise shared by you on our Platform. You understand and acknowledge that you will be solely responsible for any information published by you on our Platform that violates applicable laws.

 

14. UPDATES TO THIS POLICY

 

(a) We may occasionally update this Policy. If we make changes to this Policy, we will upload the revised policy on the Platform or share it with you through other means, such as email. To the extent permitted under applicable law, by using our Platform after such notice, you consent to updates made to this Policy. 

(b) We encourage you to periodically review this Policy for the latest information on our privacy practices.

 

15. GRIEVANCE OFFICER

 

If you have any questions about this Policy, how we process or handle your personal data, or otherwise, you may reach out to us, with your queries, grievances, feedback, and comments at venkat@karmachari.co or contact our grievance officer whose contact details are provided below:

 Grievance Officers

 Name:  Venkat;

 Designation: Director

 Email: venkat@karmachari.co